Lancaster University logo

Providing inspiring teaching and research


online adoption


policy compliance


reduction in average train ticket prices


Lancaster University


Further Education

Client since:


Why Click?:

Cloud-based, easy-to-use online booking solution with minimal training, detailed MI and outstanding implementation

Pain points:

Service levels under strain, insufficient MI and reactive account management


99% online adoption figures

97% policy compliance

Hotel lead times have increased and average train ticket prices have reduced by 15%

Lancaster University was one of several new universities created in the 1960s and is now ranked in the UK Top 10 and No 1 in the North West of the country. It provides inspiring teaching and research through some 3,000 staff. Students number over 12,000 and come from over 100 countries. 

What was needed:

  • User-friendly online booking tool

  • Detailed MI

  • Quick and easy implementation

  • Proactive account management

We found the implementation process to be excellent, times were agreed and arranged way in advance and the delivery was executed on time and very efficiently.

Linda Wardle Procurement Manager

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