Provident Financial logo

Helping consumers reach their goals with personal credit products

Provident Financial is a FTSE 100 company and one of the UK’s leading financial services organisations, with over 4,000 staff in 400+ locations. Provident Financial looked to Click Travel to provide aggregated content, simple booking and reactive account management.

32K

year on year savings

92%

online adoption

85%

policy compliance

Client:

Provident Financial

Sector:

Finance

Client since:

2013

Why Click?:

Single, aggregated content, helpful, offline team and smooth implementation

Pain points:

Limited number of sources, money was being lost, complicated booking platform, reactive account management.

Features:

£32,000 year on year savings

Online adoption at 92% within three months

85% policy compliance

Provident Financial is one of the UK’s leading suppliers of personal credit products to the non-standard lending market. They serve over 2.7 million customers through a network of over 400 branches, administrative offices, call centres and websites. In early 2013 the company, which has a team of travel bookers based in Bradford and London, switched from a traditional travel management company to Click Travel.

What was needed:

  • User-friendly booking platform

  • Comprehensive implementation

  • Proactive account management

The travel team are so helpful whenever I call or email, they solve any problems that I have and go through bookings with me. Our travel team know us personally and are ever so helpful; as soon as I get through to them I know that I’ll be getting the very best service.

Gemma Dent Business Support Co-ordinator

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