Helping consumers reach their goals with personal credit products
Provident Financial is a FTSE 100 company and one of the UK’s leading financial services organisations, with over 4,000 staff in 400+ locations. Provident Financial looked to Click Travel to provide aggregated content, simple booking and reactive account management.
year on year savings
Single, aggregated content, helpful, offline team and smooth implementation
Limited number of sources, money was being lost, complicated booking platform, reactive account management.
£32,000 year on year savings
Online adoption at 92% within three months
85% policy compliance
Provident Financial is one of the UK’s leading suppliers of personal credit products to the non-standard lending market. They serve over 2.7 million customers through a network of over 400 branches, administrative offices, call centres and websites. In early 2013 the company, which has a team of travel bookers based in Bradford and London, switched from a traditional travel management company to Click Travel.
What was needed:
User-friendly booking platform
Proactive account management
The travel team are so helpful whenever I call or email, they solve any problems that I have and go through bookings with me. Our travel team know us personally and are ever so helpful; as soon as I get through to them I know that I’ll be getting the very best service.