RNIB logo

Support and information for thousands across the UK

One of Britain’s best-known charities, RNIB has been offering support and advice to the blind and partially sighted for over 150 years. The London based charity came to Click to simplify their travel management and drive best practice across the organisation.


online adoption


reduction in booking fees





Client since:


Why Click?:

Online strength, Adaptability, Metrics tools

Pain points:

Needed accessibility for employees with sight difficulties


98% online adoption

80% reduction in booking fees

RNIB was founded in 1868 and is the UK’s number one charity for blind and partially sighted people.

The charity empowers people who are blind or partially sighted, removing the barriers they face and helping to prevent blindness. They also raise awareness of sight problems and campaign for better services and a more inclusive society.

What was needed:

  • Driving bookings online for increased efficiency

  • Robust, easy-to-use online booking system

  • Adaptation of system for staff with sight difficulties

  • Effective benchmarking tools

In the period since launch, 98% of bookings have been made online and 95% of bookings have been made within our travel policy. These results are outstanding.

Chris Day Senior Supplier Manager

Download the full case study