Whitbread logo

Playing a positive part in people’s days since 1742

As one of the largest hospitality groups in the UK, Whitbread provide beds, beverages and bites to thousands of people every day. With 260 years' experience, Whitbread looked to Click to provide a suitably robust complete travel management service.

88%

online adoption

96%

policy compliance

Client:

Whitbread

Sector:

Hospitality & Leisure

Client since:

2011

Why Click?:

Customer service, Comprehensive controls, Reduced spend

Pain points:

Needed tighter controls on expenses and travel policies

Features:

88% online adoption

96% policy adherence

Whitbread is the UK’s largest hospitality company, running 2,800 hotels and 1,000 coffee shops and employing over 43,000 people.

The home of famous brands such as Premier Inn, Costa and Brewers Fayre, Whitbread play a welcome part in the daily lives of people all across the country.

What was needed:

  • Outstanding customer service

  • Tighter controls on expenses

  • Stricter adherence to travel policy

  • Clear and concise reporting

Working with Click Travel on policy changes has been a pleasure, they have provided us with a consistent team of experts to advise on best practice and then implemented it through their technology. It was a big change at Whitbread but Click Travel were with us every step of the way.

Barry Edwards Procurement Category Manager

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