5 reasons your employees don't like your travel policy - Click Travel

Struggling to boost employee compliance with your travel policy? These reasons could help you understand why…

In another universe, perhaps your corporate travel policy and your business travellers could have been best friends.

In reality though, very often business travellers have at least one complaint to make about their organisation’s travel policy.

Understanding these complaints and how compromises can be struck is crucial to ensuring the success of your travel programme.

Here are 5 reasons why your employes don’t like your travel policy – and what you can do about it:

“It’s restrictive”

As much as we all want to cut costs, you’ve got to draw a line somewhere. If your best performing salesperson is sat on a delayed, long-haul economy flight after a relentless week of travelling then your policy isn’t working. There are easy, quick wins in being a little more generous that go a long way from your traveller’s perspective. It’s important to consider where you can afford to give a little more leeway.

“It’s inflexible”

If your travel requirements are quite diverse or span several locations, you need to account for variations in price. Flexibility in terms of travel and ticket type, particularly for larger groups or longer trips, is a must.

“It’s unclear”

No wonder your travellers are booking out of policy if they don’t know what the policy is! Make their job – and consequently yours – easier by giving them a policy that says it like it is. Avoid jargon, explain any acronyms and make sure employees know where to find it.

“It’s long-winded”

While your policy should be comprehensive, it should definitely not be exhaustive. Find a balance between covering all the essentials and delivering the most important information. Let employees know how and where they can get extra guidance should any unusual circumstances occur.

“It’s not incorporated into the booking process”

There’s nothing worse than flicking between umpteen tabs to make sure your booking is compliant with your company’s travel policy. Make it easier for your employees to book through by incorporating the process in to a travel management platform.

Using a booking tool like Click Travel’s means your users automatically know which of their travel options are in policy with our traffic light indicators in the search results.

So there you have it! You should now be prepared for all the excuses your travellers will throw at you for booking out of policy. Is it down to you to implement a policy that encourages in-policy bookings? Start by looking at what isn’t received well and go from there to see how you can improve your compliance.

About Author:

Rachael Howes-Tonks


Rachael is Click Travel’s PR and Content Marketing Executive and is responsible for all of our digital and print content, packaging up and presenting the wealth of expertise at Click in a way that works for you. Follow