If you ever feel bamboozled by business travel’s most niche terms, then be reassured that you’re not alone.
The business travel industry is laden with words and phrases that feel like they’re designed to catch you out – just ask anyone who’s waxed lyrical about their undefeatable Cluedo strategy during a meeting about gamification policies.
So whether you’re new to the industry and are in need of a crash course, or are a seasoned veteran who’s looking for a quick refresher, here’s a quick tour through some of travel management’s most annoying industry terms and, most importantly, what they mean:
Possibly the most unpleasant term that the business travel industry has to offer, you’ll probably find that ‘leakage’ is banded around left right and center during discussions pertaining to travel management strategy – but is it really as bad as it sounds?
Kind of. Leakage refers to the employees booking business travel outside of their organisation’s contract. For example, a traveller may buy a ticket direct from the airline’s website and then claim through expenses, instead of buying through the organisation’s contracted TMC.Reasons for leakage usually include a poor booking process, rates that are not competitive and a weak business travel policy.
Flopping off the tongues of travel managers everywhere, is ‘bleisure’. A recently created portmanteau word to name an ever growing type of travel, bleisure is simply the practice of combining business travel and leisure travel into one trip.
Some people argue that literally combining business and leisure can create a happier traveller by reducing the stress that’s sometimes associated with travelling.Bleisure can either give a traveller a few extra days to rest before undertaking the business trip, or act as a positive reminder that they can relax and experience the city afterward.
Gamification really can be as much fun as it sounds. A method that an organisation can implement to improve user engagement and motivation through the use of game type elements, gamification can be a powerful tool to drive a desired travel behaviour within a company, such as booking through an online tool only or booking with preferred suppliers, by rewarding travellers through incentives.
For example, a traveller could receive 10 points if they book through a preferred supplier and accumulate their points throughout a year to spend them on rewards such as cinema tickets.
– Standstill period
A standstill period might sound quite appealing at 4pm on a Monday, but the term actually refers to a process introduced in 2005 by the Office of Government Commerce.
Also known as the Alcatel mandatory standstill process, the standstill period states that any contract that has been tendered via the OJEU must have a standstill period of a minimum of 10 days after an award decision has been made. The purpose of this period is to allow unsuccessful bidders to challenge the final decision before the contract is signed off.
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