[CHEAT SHEET] Business travel buzzwords - Click Travel

Buzzwords. Like best practices, specific qualifications and people who describe themselves as ‘[insert industry] ninjas’, every industry’s got them. But if you’re not in the know, then how can you tell which terms are worth getting to grips with? Well, when it comes to business travel buzzwords, you can rely on this short guide. We want to make booking business travel as easy as possible for you, so we’ve debunked the jargon and stripped it back to what really matters; what it means and what it means for how you and your team book your travel.

When it comes to business travel, content is the term used to refer to travel products, whether that’s train tickets, hotel rooms, flights or car hire etc.

What this means for your business: Content is king, even when it comes to booking your business travel, and as long as you’re using a booking site that pulls in a wide variety of content from across the internet then you’re well placed to be able to make significant savings on your travel spend.

Direct connect
Direct connect refers to a revolutionary service made possible by an airline or hotel. It means that the travel supplier provides access to their sales systems, which enables third party travel retailers to search for availability, as well as make and manage bookings. In instances where such suppliers have applied a fee to all bookings made through the GDS (this is a collection of distribution channels used by many travel management companies), direct connect technology can enable customers to avoid that fee.

What this means for your business: Booking sites that have direct connects to major suppliers enable you to avoid any booking fees, which is a nice, easy saving. Also, direct connects give your team access to any promotions that travel suppliers choose to run, meaning that you’ll be able to book and report on these as you would with any other travel.

New Distribution Capability (NDC)
Created by IATA to improve the way airline content is distributed, NDC is a distribution format designed to provide access to rich and full air content with a transparent shopping experience, as it allows airlines to sell their fares directly to consumers. This then enables booking sites that have the technology to aggregate content to transform the way air products are retailed to business travellers.

What this means for your business: In short, not too much. However, that doesn’t mean it’s not an important thing for you to be aware of. NDC can facilitate direct connects and the two often come as a pair, so if a booking site offers NDC then it’s safe to assume that you can benefit from direct connect enabled content when using it.

Perhaps one of the most unpleasant buzzwords in the business travel industry, ‘leakage’ refers to employees who are booking their business travel outside of the process set out by your organisation’s business travel policy or company guidelines.

What this means for your business: If you don’t have a business travel policy in place, then technically there’s nothing for your travel spend to be leaking from – but that in itself is a problem! The only way for you to gain real control and clarity of what your business is spending on travel is to have all bookings made in the same place, using the same process.

The term bleisure is a portmanteau to name an ever growing type of travel – the practice of combining business travel and leisure travel into one trip. Bleisure can either give a traveller a few extra days to rest before undertaking the business trip, or act as a positive reminder that they can relax and experience the city afterwards.

What this means for your business: Whether you choose to incorporate bleisure into your business is totally up to you and how well you feel bleisure fits with your overall company culture. We’ve pulled together this short guide to the pros and cons of bleisure here.

So there you have it! We hope that’s helped to debunk the most common business travel buzzwords. If you want more help with business travel definitions, check out more content on our blog here. 

About Author:

Rachael Howes-Tonks


Rachael is Click Travel’s PR and Content Marketing Executive and is responsible for all of our digital and print content, packaging up and presenting the wealth of expertise at Click in a way that works for you. Follow