[CHEAT SHEET] What duty of care means for your corporate travel policy - Click Travel

This time of year provides a good opportunity to reflect on the duty of care your organisation owes. This includes how your corporate travel policy affects end users. 

Duty of care refers to the obligation that an organisation has to their employees. This encompasses maintaining their well-being, security and safety while at work and includes any corporate travel.

It falls to the organisation to develop risk management approaches that protect employees from harm. This manifests in a clearly communicated duty of care policy and should cover travel risk.

What travel risks should your duty of care cover?

The exact contents of this document will vary from business to business. But we’ve developed a cheat sheet for some common elements: 

Eliminating risks for lone travellers

Organisations should help lone travellers find hotels in safe locations with well-lit car parks. Some additions can make lone travellers feel even more secure, such as room service and avoiding ground-level rooms. These are small changes to your travel programme that will make a big difference to the travellers involved.

Recognising high-risk areas

Your organisation may operate in countries with regular natural disasters or civil unrest. These factors should be taken in to account when organising corporate travel. Should an emergency occur, a contingency plan and points of contact should be in place. 

Long haul flights & driving

Understandably, business travel often requires different modes of transport strung together. This can take hours, or even days. If your travel requirements involve a long haul flight followed by a drive, cut your employees some slack. Perhaps you can stretch to business class for such situations, so your travellers can land better rested and prepared to drive.

Health advice

It’s the responsibility of the individual traveller to ensure any appropriate vaccinations are administered for the locations they’re visiting, but also incumbent upon the organisation to ensure the traveller is made aware of this. If there is a destination your organisation regularly visits with vaccination requirements, make this information easily accessible to the travellers.


Ask your TMC for advice on how you can improve your duty of cares practices, as not only will it improve the safety of your employees but will strengthen your travel programme and employee engagement as a whole.


About Author:

Maddy Barber


Maddy is Click Travel’s Content Manager and is responsible for all of our digital and print content, packaging up and presenting the wealth of expertise at Click in a way that works for you.