Click's FAQs: What differentiates Click as a TMC? - Click Travel

Every fortnight we’ll answer one of our most frequently asked questions, to save you time in finding the answers you want. This week, we’ll look at:

“What differentiates Click as a TMC?”


At Click Travel we believe that we’re a different kind of travel management company; one that listens to client needs, values innovation in development and solves client problems with brilliant simplicity.


This is why we’ve won every single major industry award recognising not just our class-leading technology but also our first class service, including TTG’s Business Travel Agency 4 years in a row.

Customer retention

We take a long-term approach to working with our highly-valued clients and this means that we are committed to delivering a travel management solution that’s right for you, providing new innovations and money saving ideas every year you work with us. This is why we have a customer retention rate of 98% over the last 3 years.

Continuous improvement

Innovation and continuous quality improvement are at the heart of our business ethos and “just because it works, doesn’t mean it’s good enough” is one of our 4 core values. Our proprietary, award-winning booking toolClick Traveldelivers a game-changing platform ready for the future, ensuring we deliver industry innovations to our customers first including more direct connects with suppliers, mobile bookings and artificial intelligence.

Industry leading technology

We are leading the industry in successfully implementing an NDC based Direct Connect Solution to an increasing number of airlines, giving us access to the best rates and fares and wider choice as well as eliminating the Distribution Cost Charge (DCC) levied on bookings made via the GDS.

By listening to our customers as well as understanding the future of business travel, we have developed a solution that delivers process improvements, cost reduction and an unrivalled customer experience.

If you’d like to find out how to use expert insider knowledge to select the perfect TMC for your organisation, download our totally free comprehensive guide below:

About Author:

Rachel Millward