Leakage is used to describe the process of employees booking their business travel outside of the organisation’s specified travel contract. For example, a traveller may buy a ticket direct from the airline’s website and then claim through expenses, instead of buying through the organisation’s contracted travel management company.
If you want to regain full control of your organisation’s business travel then you need to capture leakage. Reasons for leakage usually include a poor booking process, rates that are not competitive and a weak business travel policy. Find out the key reasons for your organisation by engaging with your travellers and bookers.