[DEFINITION] Service adoption in under 100 words - Click Travel

Service adoption is a measure commonly used by companies to understand what proportion of people within the organisation are using their contracted supplier for their travel management services, instead of booking travel themselves and claiming it back through expenses.


Having a TMC in place helps eradicate rogue travellers through driving change in staff behaviour, which can be measured using service adoption rate.

If you’d like to find out how to use expert insider knowledge to select the perfect TMC for your organisation, download our totally free comprehensive guide below:

About Author:

Maddy Barber


Maddy is Click Travel’s Content Manager and is responsible for all of our digital and print content, packaging up and presenting the wealth of expertise at Click in a way that works for you.