How we’re supporting customers to get back to travel safely and well informed in 2021 with five enhanced platform features - Click Travel

In recent months, customer feedback has been vital in helping us put our customers at the heart of our business, encouraging them to travel with confidence this summer. Today, we’re taking another step forward with the launch of five enhanced platform features and functionality, aimed at helping you and your team plan your trip and prepare for your journey. 

These new features include:

  1. Seamless links to knowledge bases directly from our booking platform
  2. Our own enhanced COVID-19 Help Centre, supported by an expert in-house 24/7 team
  3. Instant access to country specific, real time travel advice and entry rules
  4. Customisable travel booking confirmation emails
  5. Customisable data fields

 

  1. Seamless links to knowledge bases directly from our booking platform

When booking business travel, users can now access a wide range of information and support channels to help plan their journey, directly from our booking platform.

Our business travel booking platform’s permanent links to our knowledge bases and help centres now make it easier to access the latest country-by-country travel advice, details on updates to entry rules for travel into different countries and our own 24/7 monitored customer help centre.

We’ve made these links readily accessible so you can stay more informed about your trip and know exactly how you can be flexible in case changes occur. The links will be visible to all users in a red banner across the entire booking platform. Links will guide users to our own COVID-19 Help Centre, the FCO (Foreign Travel Advice) website, and a central source of information on entry rules for travel into different countries.

 

  1. Our own enhanced COVID-19 Help Centre

We’re committed to ensuring our customers always have one single, easy location to access up-to-date and accurate information surrounding travel in an ever-changing environment.

Our COVID19 Business Travel Help Centre has been set up to be the ultimate resource for business travel rules, regulations and procedures. It’s a self-service resource for our customers to find information on travel restrictions, and advice on booking hotels, trains, flights and car hire. The help centre is managed in-house and monitored 24/7 to ensure information about your itinerary is always available.

To ensure that our customers understand all the rules about booking hotels, flights, trains and more, we carry out extensive research to gather up to date information on travel rules and restrictions.

 

  1. Instant access to country specific, real time travel advice and entry rules

Click Travel has teamed up with CIBT to provide you and your travellers with a quick, easy source of information on everything you need to know about travel entry rules.

With travel rules changing daily, our solution is here to help make sense of it all. The Entry Guide is a standard reference point for anyone planning travel into any chosen country. Simply enter your passport country of issue, the country you’re departing, and your destination, and find out the entry requirements, including the list of documentation you need to carry with you on your journey.

The tool can also help with information about:

  • Entry restrictions
  • Entry & health requirements
  • In-country experience
  • Transit restrictions
  • Re-entry requirements

We hope that our partnership with CIBT will ensure you’re always fully up-to-date with these ever-changing regulations to avoid any confusion or delays on your travels.

 

  1. Customisable travel booking confirmation emails

It’s now easier than ever to provide travel advice and information to your employees. With the ability to customise key information on the travel booking confirmation, you can now include essential travel advice, important contact details or safety messages all in one email.

Providing the latest information and key updates tailored to your business ensures employees are fully aware of how to stay safe before and during travel, allowing them to be fully prepared for their trip.

As a travel manager, you can customise the travel booking confirmation yourself in the platform, or ask one of our account managers for help implementing it. Travel confirmation emails can include details of latest warnings, required documentation, travel insurance documents, or emergency contact details in the event of an incident. It’s so important to have all travel advice in one place, this makes it easy for travellers to recheck advice provided prior to departure and easily access required documents.

Check out how easy custom email notifications are to set up with Click Travel in this video.

 

  1. Customised data fields

Data on business travellers’ well-being and safety has never been more important. You can now monitor how well your staff are prepared for a business trip with out-of-the-box, fully customisable data fields, which allow you to capture traveller sentiment around their wellbeing and safety ahead of booking.

Custom data fields allow you to ask your staff at the point of checkout whether they’ve checked all the relevant travel information for their trip. You can also ask your travellers about their sentiment towards their upcoming trip, and whether they’re comfortable with the travel requirements before committing to their booking.

The road back to business travel will be different for every individual, with each returning when they’re confident to do so. By having the ability to ensure safety measures have been taken, and being able to understand traveller sentiment at the same time, Click Travel helps you supports your travellers return to travel at their own pace.

 

Conclusion:

Whilst our investment in technology and support allows us to offer consistently great customer experiences, our ClickCare offering will continue to evolve. We are committed to giving our customers even more real time advice and guidance before they book, before they travel, and during their trip. And, of course, this remains 100% free for all of our customers.

Here’s a quick recap of the enhanced platform features:

  1. Seamless links to knowledge bases directly from our booking platform
  2. Our own enhanced COVID-19 Help Centre, supported by an expert in-house 24/7 team
  3. Instant access to country specific, real time travel advice and entry rules
  4. Customisable travel booking confirmation emails
  5. Customised data fields

 

We’re here to support you and your team get back to business and travel both safely and well informed. Speak to our team today to discuss your business travel plans for 2021 and beyond.

 

Which feature will you be using to support your return to travel in 2021?

About Author:

Alex Detheridge

Author

Alex is our Marketing Assistant, responsible for all the day-to-day marketing activities at Click Travel. Follow

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