Implementing a TMC: getting the right training - Click Travel

One of the most crucial parts of implementing a TMC is ensuring that your team gets the right training. To make sure it all goes as smoothly as possible, we’ve listed our top tips to make sure your company is ready to start booking travel in no time.

Who needs to be trained?

It’s important to consider is the culture of your organisation before you start to roll out any training for your new travel management company. You should ask yourself; what do your end user need or expect to know?

For example, if it’s the first time your organisation is rolling out an online booking tool, you may need to give that extra helping hand in the initial stages. Perhaps run a two week trial phase for a group of key users, as this will help boost user confidence. Those taking part in the pilot can then help to train their colleagues, and so on.

However, if you’re a tech savvy organisation who is used to using online booking tools, then you may find that stricter training sessions go down like a lead balloon and, in fact, your users are ready to start booking straight away.

Train the right colleagues

It’s also key to take the emphasis out of quantity of training and instead focus on offering the right training for the right people. If you have a group of people across the business that book travel every week, it would be wise to start training them first. Staff who very rarely travel shouldn’t be a high priority when you first launch your new travel management company.

Also, if you’ve selected a TMC with an easy booking process, there really shouldn’t be any need for any long-drawn expert training or any overcomplicated sessions, as this will be a waste on your company’s resources and time.

Your implementation manager can help

As always, you should confer with your new TMC who should offer a range of different training options. Your implementation manager will know the needs of your users and be able to recommend the best training programmes for your organisation. As a start, ask new users to make use of user guides, online help pages and online chat whenever possible. For more complex training options, suggest having recorded video sessions, face to face sessions or traveller/booker roadshow days with members of your new TMC.

Regular feedback will also keep things running like clockwork. Engage your users and find out what’s going well and what isn’t going well, and this will help you tailor your training and ensure there’s no leakage in your travel programme.

Implementation doesn’t have to be stressful! With the right resources and people in place, your bookers will be organising their next business trip before you know it.

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About Author:

Rachael Howes-Tonks


Rachael is Click Travel’s PR and Content Marketing Executive and is responsible for all of our digital and print content, packaging up and presenting the wealth of expertise at Click in a way that works for you. Follow