Mind-bending magic not required: How to change your team's business travel booking behaviour Prt 2 - Click Travel

Changing the behaviour of your team when it comes to how they book their business travel is a hard job, but someone’s got to do it.

And it may as well be you. Especially if you’re interested in seeing some serious savings on your organisation’s travel spend.

You’re no Derren Brown, probably, but encouraging your team to book in a way that meets their needs but also, importantly, stays well within your organisation’s budget doesn’t require creepy mind-control tricks. What it really comes down to is sharing the bigger picture and showing them that there’s a different way to do things.

So, here’s the second part of our mind-bending magic special; the complete guide to changing your team’s booking behaviour in order to see consistent savings in the long term.

*If you haven’t read the first part to this compact guide, then check it out here*


I absolutely had to travel in business class – the flight was 8 hours!
Asking your team to make a long haul flight in economy rather than business class certainly won’t win you any extra Christmas cards, and it’s not advisable, but why not turn your team’s attention to premium economy? It’s an option that’s often overlooked, but there’s been considerable investment in premium economy cabins by airlines over the last few years and so it offers a really good compromise. There’s more legroom, wider seats and upgraded cabin service – unless your team are heading straight off the flight and into a meeting then it really should be enough for them to have a decent, comfortable flight.

I really needed a direct flight!
Direct flights are everyone’s favourite, but they’re expensive and rarely come within budget, particularly if you’re trying to make noticeable savings on spend. However, with ‘hubs’ such as Dubai and Abu Dhabi providing such brilliant connections your team don’t need to see a massive increase in flying time by choosing a flight that changes at these airports – this option will also typically see a big saving on airfare too.


The service offered by airlines that use these hubs is fantastic, and usually, once travellers have experienced it they will be sold on the idea for future trips. If you have a travel policy then it’s well worth writing in indirect options, as long as they don’t increase the journey by more than a few hours.

I just wanted to get some extra points on my loyalty scheme!
Building up points on personal loyalty schemes is often seen as being a perk of business travel, however this often leads to the person who is travelling choosing a more expensive option than they would otherwise – they’re not paying, so why does it matter?

If that’s the case in your organisation then you might want to consider not allowing any traveller to collect loyalty scheme points for business travel. This may be penalising some of your team, but if you really need to push that travel spend down then it’s necessary.

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Alice Tew