An online booking tool is a tool used by organisations to manage their business travel online. As well as making bookings, online booking tools usually allow organisations to view real-time data on their business travel spend, track their travellers online and enforce business travel policy.
Online booking tools were introduced as an add on to many travel management companies’ (TMCs) services as technology developed. Therefore, most TMCs utilise 3rd party software and resell it to their customers. However, there are a small number of innovative TMCs that develop their own software, which can deliver an improved user experience.