Top tips on implementing a TMC after using a public sector framework - Click Travel

You’ve dotted the i’s and crossed the t’s and are ready to start implementing your new travel management company after using a public sector framework to choose a supplier. It can sometimes seem daunting at first to work out where to begin – so we’re here to help!

By setting realistic objectives, communicating effectively and being open to new approaches you’ll be ready to start seeing the benefits of your streamlined travel programme quicker than you ever imagined… Read on to find out how.

Set realistic objectives

Setting objectives is key to getting the most out of your travel programme, but it’s sometimes difficult to know how to define your goals. We’d recommend that you start off small and set three achievable objectives.

For example, these could be;

  • reducing your average hotel nightly room rate
  • increasing your online adoption
  • improving upon your duty of care.

By limiting the number of objectives you set initially, you should begin to see the returns fairly quickly, without overwhelming yourself. Setting a large number of unrealistic or strict objectives will only set you up to fail.

Communication communication communication

Communication in all forms is absolutely vital when implementing a new TMC. First and foremost, make sure you engage your key stakeholders early on in the process. This will ensure that your objectives match the needs of your entire business.

Secondly, keep in close contact with your implementation project manager. You should let them know everything, as they are there to get the best out of your new travel programme.

Finally, and perhaps most importantly, keep the wider business involved throughout the implementation period. Make use of internal communications to keep all members of staff in the know and up to date. That way, it will be less of a shock to the system when they come to use the service, and hopefully make the transition go as smoothly as possible.

Be open – always!

Finally, be open to new ideas. If you’re not willing to change your ways it’ll be difficult to see any difference in your spending or booking behaviour. Listen to the advice given to you by your new TMC, their expertise could help you deliver cost and time savings in ways you wouldn’t have known before.

Whether it be encouraging your users to book online more or considering changing your preferred hotel to a cheaper solution, if you’re open to change you’re sure to begin seeing the difference!

We hope these implementation tips help! Implementing a TMC after appointing from a public sector framework might seem a big ask to begin with, but with the right attitude and communication it will be a breeze.


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About Author:

Rachael Howes-Tonks


Rachael is Click Travel’s PR and Content Marketing Executive and is responsible for all of our digital and print content, packaging up and presenting the wealth of expertise at Click in a way that works for you. Follow