Travel management cheat sheet: getting to grips with the basics of business travel - Click Travel

A burger that doesn’t come in a croissant. A phone that just makes calls and sends texts. A bottle of water that doesn’t claim to make you smarter, slimmer or stronger.

Sometimes it’s good to go back to basics, and that’s exactly what we want to do when it comes to your understanding of travel management.

Business travel can be an opaque industry at times, full of its own jargon. It’s easy to feel confused by unfamiliar acronyms and phrases at a time when what you’re actually looking for is clarity; clarity on what your business’ travel needs are, and clarity over whether a TMC can actually meet them.

So, whether you’re new to the idea of travel management, or are looking to review your current travel contract and are looking for a refresher course, then take a quick look through our guide to the fundamentals travel management:

What is travel management?
Travel management is the process of overseeing a company’s strategic approach to travel, negotiating with vendors, operating the day-to-day aspects of travel (eg. making reservations), tracking traveller safety and security, and providing expense and data management.

How does travel management work?
The process of travel management is usually undertaken by a travel management company (TMC). A TMC will not only make bookings, but also help an organisation gain control and visibility of their business travel spend by providing services such as an online booking tool, management information, strategic account management, crisis management, traveller tracking and supplier negotiation.

Why is travel management needed?
A travel management service is needed when a business or organisation is looking to take back control of its travel.

Although many organisations first look to travel management to help work towards a reduction in their travel spend, there are other reasons to employ the services of a TMC; a desire to streamline the invoicing and expense process or the need to ensure the safety and security of travelers through tracking tools could also be a priority when deciding to use a travel management service. This can then be tied together by crafting a travel policy that works towards the greater goals for the business, whilst also providing the best travel experience for its employees.

So, that’s a fast track to the basics of travel management taken care of, but what about all that business travel-related jargon that was glossed over earlier? With phrases like ‘visual guilt’, words like ‘gamification’ and ‘leakage’, plus a generous sprinkling of acronyms all commonplace in the business travel industry, you’d be forgiven for thinking that your TMC are speaking an entirely different language.

However, you can get to grips with over 60 of the business travel industry’s most frequently used terms using our complete travel management glossary, free to download here:


About Author:

Alice Tew


Alice is Click Travel’s Content Coordinator and is responsible for all of our digital and print content, packaging up and presenting the wealth of expertise at Click in a way that works for you.