AQA are an independent education charity and the largest provider of academic qualifications taught in schools and colleges. They set and mark the papers for around half of all GCSEs and A-levels taken every year and are an awarding body in England, Wales and Northern Ireland.
WHAT WAS NEEDED
Visibility of spend across departments
Move towards preferred hotel partners
Reduction in overall travel spend
Streamlined booking process, Dedicated account management, Comprehensive MI
Having always booked travel internally, the Procurement Team at AQA took the decision in late 2011 to run a tender process to appoint a travel management company (TMC) to manage their travel bookings for them. As an organisation that values quality standards, processes and efficiency, AQA were looking for a travel management solution that would enable them to mirror their own operations in its management of travel booking as well as helping them to reduce their overall travel spend.
AQA’s commitment to its people in providing development opportunities to help grow,
innovate and make a real difference, required a travel partner that would be able to deliver support and ease in travel booking, along with cost avoidance strategy and data.
Since working with Gemma I have found her to be extremely professional and always willing to go the extra mile to assist in terms of meeting the business requirements and really adding value to the contract, Gemma is constantly looking at different initiatives and whilst also being a critical friend and suggesting different ways of tackling any issues head on.
In working with Click, AQA have streamlined their travel bookings, gaining access to Click’s wide array of aggregated travel content and allowing for better visibility of travel spend and behaviour within the organisation.
Over the last 2 years in particular, the focus has been on reporting data and structure, policy and best practice to help achieve savings across the organisation. Having collected departmental data through Click Travel’s booking tool, AQA can now share their findings with key personnel within the organisation. This has raised internal awareness of the cost of their travel choices, shaping booker and traveller behaviour towards more efficient travel and ticket type decisions.
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