ATS Euromaster

“Online booking is their strength, but Click have the right people to back that up for a full service ”

Sarah Randle
Senior Buyer

Download Case Study
CLIENT
ATS Euromaster

SECTOR
Automotive

SINCE
2017

WHY CLICK?
Dedicated implementation team and in depth reporting

PAIN POINTS
Improved reporting
Easy access to travel booking options in remote areas
Higher online adoption

FEATURES

88% online adoption

Seamless implementation

COMPANY TYPE

ATS Euromaster Ltd is part of the Euromaster Group. It is the largest comprehensive tyre distributor supplying tyres for everything from cars and vans to trucks, coaches, forklifts, agricultural machinery and construction plant.

88%

Online adoption

Seamless

implementation

THE COMPANY

Established in Great Britain since 1965, ATS Euromaster has 2,600 people, more than 330 centres and over 700 vehicles to provide coverage nationwide. Far from being just a tyre specialist, ATS Euromaster also offers car and light commercial vehicle operators a full range of service, maintenance and repair (SMR) skills. ATS Euromaster was the first national tyre expert to be accredited by both SAFEContractor and the Contractors Health and Safety Scheme (CHAS). The company’s technicians are among the most highly trained in the fast-fit industry.

THE CHALLENGE

Looking to procure a new TMC, ATS Euromaster went in search of strong reporting functionality and a durable travel booking tool, which could withstand the range and volume of bookings the organisation required.

ATS Euromaster required a travel management process that facilitated both individual and group travel and accommodation, for their training operations across the UK. In addition to this, international operations required travel to remote locations, often not served by air travel.

With hopes of also gaining a stronger hold on its travel data, the procurement team went in search of a higher level of data itself as well as increased support from a TMC in breaking down, understanding and acting on said data.

THE JOURNEY

Moving from one TMC to another required a fine balance of change management, both from ATS Euromaster and from the newly appointed Click Travel. Adjustments towards new booking tools, behaviours and processes were introduced by Click’s dedicated Implementation team, through our thorough Implementation process, where any niggles or concerns are resolved through open and proactive communication.

ATS Euromaster’s Sarah Randle, Senior Buyer notes. “The smooth transition from our previous supplier to Click Travel has been fantastic. The Implementation process was quick and easy, they took on board our needs and we took the advice of the experts to ensure the portal was fit for our purposes.”

Following success with the pilot group, Click Travel rolled out video training of the booking tool to remaining users, to ensure their confidence in the new system. Despite concerns face to face training would be required, the video training was more than sufficient as users got exactly what they needed from the resource and then had it on hand to refer back to.

Prior apprehension regarding sufficient offline support during the Implementation period was promptly put to rest, as the Click Travel Reservations team were also on hand to assist both bookers and travellers from ATS Euromaster, as they got to know the system.

“Although we want the online adoption to increase, there are no concerns regarding bookings made offline, the team at Click have demonstrated their competence and willingness to assist. Online booking is their strength, but Click have the right people to back that up for a full service – particularly Justin on the travel team, he’s fantastic! So helpful everytime we have any complex requirements” added Sarah Randle.

THE RESULTS

Through working with Click Travel, ATS Euromaster have enjoyed success after success in streamlining their business travel. Using the online portal has allowed the organisation to channel all their bookings and amendments into one place, leading to easier and more efficient reporting.

During their first review meeting with Click Travel, the team at ATS Euromaster were pleased to see the ‘unrivalled’ travel data provided and proof of the ease with which their users had taken to the booking tool. “They can see immediately what is in and out of policy so there is a level of driving bookers to go for the numerous in policy options”

Charlotte, Click’s Account Manager for ATS Euromaster, was also able to report 88% online adoption and 80% policy compliance, thanks to the collaboration of both Click and the ATS Euromaster team. With plans in place for further efficiencies, the organisation are confident in their account management to continue their successful business travel programme.

Download Case Study
CLIENT
ATS Euromaster

SECTOR
Automotive

SINCE
2017

WHY CLICK?
Dedicated implementation team and in depth reporting

PAIN POINTS
Improved reporting
Easy access to travel booking options in remote areas
Higher online adoption

FEATURES

88% online adoption

Seamless implementation

COMPANY TYPE

ATS Euromaster Ltd is part of the Euromaster Group. It is the largest comprehensive tyre distributor supplying tyres for everything from cars and vans to trucks, coaches, forklifts, agricultural machinery and construction plant.

88%

Online adoption

Seamless

implementation

THE COMPANY

Established in Great Britain since 1965, ATS Euromaster has 2,600 people, more than 330 centres and over 700 vehicles to provide coverage nationwide. Far from being just a tyre specialist, ATS Euromaster also offers car and light commercial vehicle operators a full range of service, maintenance and repair (SMR) skills. ATS Euromaster was the first national tyre expert to be accredited by both SAFEContractor and the Contractors Health and Safety Scheme (CHAS). The company’s technicians are among the most highly trained in the fast-fit industry.

THE CHALLENGE

Looking to procure a new TMC, ATS Euromaster went in search of strong reporting functionality and a durable travel booking tool, which could withstand the range and volume of bookings the organisation required.

ATS Euromaster required a travel management process that facilitated both individual and group travel and accommodation, for their training operations across the UK. In addition to this, international operations required travel to remote locations, often not served by air travel.

With hopes of also gaining a stronger hold on its travel data, the procurement team went in search of a higher level of data itself as well as increased support from a TMC in breaking down, understanding and acting on said data.

THE JOURNEY

Moving from one TMC to another required a fine balance of change management, both from ATS Euromaster and from the newly appointed Click Travel. Adjustments towards new booking tools, behaviours and processes were introduced by Click’s dedicated Implementation team, through our thorough Implementation process, where any niggles or concerns are resolved through open and proactive communication.

ATS Euromaster’s Sarah Randle, Senior Buyer notes. “The smooth transition from our previous supplier to Click Travel has been fantastic. The Implementation process was quick and easy, they took on board our needs and we took the advice of the experts to ensure the portal was fit for our purposes.”

Following success with the pilot group, Click Travel rolled out video training of the booking tool to remaining users, to ensure their confidence in the new system. Despite concerns face to face training would be required, the video training was more than sufficient as users got exactly what they needed from the resource and then had it on hand to refer back to.

Prior apprehension regarding sufficient offline support during the Implementation period was promptly put to rest, as the Click Travel Reservations team were also on hand to assist both bookers and travellers from ATS Euromaster, as they got to know the system.

“Although we want the online adoption to increase, there are no concerns regarding bookings made offline, the team at Click have demonstrated their competence and willingness to assist. Online booking is their strength, but Click have the right people to back that up for a full service – particularly Justin on the travel team, he’s fantastic! So helpful everytime we have any complex requirements” added Sarah Randle.

THE RESULTS

Through working with Click Travel, ATS Euromaster have enjoyed success after success in streamlining their business travel. Using the online portal has allowed the organisation to channel all their bookings and amendments into one place, leading to easier and more efficient reporting.

During their first review meeting with Click Travel, the team at ATS Euromaster were pleased to see the ‘unrivalled’ travel data provided and proof of the ease with which their users had taken to the booking tool. “They can see immediately what is in and out of policy so there is a level of driving bookers to go for the numerous in policy options”

Charlotte, Click’s Account Manager for ATS Euromaster, was also able to report 88% online adoption and 80% policy compliance, thanks to the collaboration of both Click and the ATS Euromaster team. With plans in place for further efficiencies, the organisation are confident in their account management to continue their successful business travel programme.

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