British Heart Foundation

“Click Travel has provided us with a great deal of information and pertinent, clear-to-understand advice, as well as implementing new procedures which will help us become more aware of our travel spend.”

Kevin Emsden
FRONT OF HOUSE MANAGER

Download Case Study
CLIENT
British Heart Foundation

SECTOR
Charity

SINCE
2012

WHY CLICK?
User ­friendly system, Reduced spend, Detailed MI

PAIN POINTS
Needed more detailed management information and better forecasting

FEATURES

£50k savings in year 1

98% online adoption

Care, education and support throughout the UK

British Heart Foundation was formed in 1961 and has been campaigning for awareness, offering support to sufferers, and researching and educating people on heart disease and its causes ever since. BHF came to Click to help get a clearer picture of their travel spend and to reduce costs.

£50k

SAVINGS IN YEAR 1

98%

ONLINE ADOPTION

4 days

TRAVEL BOOKING LEAD TIME INCREASED

British Heart Foundation was Founded in 1961 and is the UK’s number one heart charity. The company research into the causes, diagnosis, treatment and prevention of heart and circulatory disease, and help thousands of people through support, care and education every year.

What was needed:

  • More detailed management information
  • Accurate spend forecasting
  • Reduced travel spend
  • Stricter adherence to travel policy

THE COMPANY

British Heart Foundation (BHF) is the UK’s number one heart charity. The company researches the causes, diagnosis, treatment and prevention of heart and circulatory disease, and helps thousands of people every year.

WHY CLICK TRAVEL

British Heart Foundation needed more detailed MI, a user-friendly booking system, improved policy compliance, and reduced travel spend.

THE CHALLENGE

British Heart Foundation was looking for a booking tool that would give better management information, including forecasting of travel spend, as well as helping the charity to reduce its overall expenditure.

The organisation was impressed with Click Travel on multiple levels: with the service levels proposed, the competitive service fees, the free online bookings and the proactive, friendly and helpful reservations team.

The implementation of Click Travel’s services began in 2012, with a mix of face-to-face and WebEx training on Click’s online booking tool. The booking tool was built to be intuitive and so the implementation process went smoothly and, correspondingly, online adoption rates rose dramatically.

To help BHF adapt to the new system quickly Click tailored their booking tool to automatically send a booking confirmation to budget managers when a user selects a relevant cost code whilst making a booking.

Similarly, Click added a custom field asking travellers to give their reason when booking fewer than 12 days in advance, as late bookings were an issue that BHF wanted to eradicate. Click then reinforced this message with an email campaign, reiterating the importance of early booking and the increased savings that would accrue.

DRAMATIC RESULTS

In the three years since British Heart Foundation became a client of Click Travel, the charity has enjoyed noticeable success on all the targets set for the charity’s managed travel programme.

The charity has increased average booking lead-time by seven days. Increasing rail lead-time alone has saved the charity 6% of their total rail spend in one quarter. BHF benefited from utilising our corporate rates in London, providing further savings on hotel spend.

Online adoption is at an impressive 98% (increased by 2% since 2013), which gives the charity control and clarity of its spend. Moreover, BHF saved £50,000 in Year 1 from rate reductions in hotels, air and rail, and has improved policy compliance by 14% since 2013.

“I have been so impressed over the last few months with the support, advice and efficiency of Bal [our account manager] in your team,” said Kevin Emsden, Front of House Manager.

“Bal has provided us with a great deal of information and pertinent, clear-tounderstand advice, as well as implementing new procedures which will help us become more aware of our travel spend.”

£50,000 savings in Year 1 from rate reductions in hotels, air and rail, and improved policy compliance by 14%.

Download Case Study
CLIENT
British Heart Foundation

SECTOR
Charity

SINCE
2012

WHY CLICK?
User ­friendly system, Reduced spend, Detailed MI

PAIN POINTS
Needed more detailed management information and better forecasting

FEATURES

£50k savings in year 1

98% online adoption

Care, education and support throughout the UK

British Heart Foundation was formed in 1961 and has been campaigning for awareness, offering support to sufferers, and researching and educating people on heart disease and its causes ever since. BHF came to Click to help get a clearer picture of their travel spend and to reduce costs.

£50k

SAVINGS IN YEAR 1

98%

ONLINE ADOPTION

4 days

TRAVEL BOOKING LEAD TIME INCREASED

British Heart Foundation was Founded in 1961 and is the UK’s number one heart charity. The company research into the causes, diagnosis, treatment and prevention of heart and circulatory disease, and help thousands of people through support, care and education every year.

What was needed:

  • More detailed management information
  • Accurate spend forecasting
  • Reduced travel spend
  • Stricter adherence to travel policy

THE COMPANY

British Heart Foundation (BHF) is the UK’s number one heart charity. The company researches the causes, diagnosis, treatment and prevention of heart and circulatory disease, and helps thousands of people every year.

WHY CLICK TRAVEL

British Heart Foundation needed more detailed MI, a user-friendly booking system, improved policy compliance, and reduced travel spend.

THE CHALLENGE

British Heart Foundation was looking for a booking tool that would give better management information, including forecasting of travel spend, as well as helping the charity to reduce its overall expenditure.

The organisation was impressed with Click Travel on multiple levels: with the service levels proposed, the competitive service fees, the free online bookings and the proactive, friendly and helpful reservations team.

The implementation of Click Travel’s services began in 2012, with a mix of face-to-face and WebEx training on Click’s online booking tool. The booking tool was built to be intuitive and so the implementation process went smoothly and, correspondingly, online adoption rates rose dramatically.

To help BHF adapt to the new system quickly Click tailored their booking tool to automatically send a booking confirmation to budget managers when a user selects a relevant cost code whilst making a booking.

Similarly, Click added a custom field asking travellers to give their reason when booking fewer than 12 days in advance, as late bookings were an issue that BHF wanted to eradicate. Click then reinforced this message with an email campaign, reiterating the importance of early booking and the increased savings that would accrue.

DRAMATIC RESULTS

In the three years since British Heart Foundation became a client of Click Travel, the charity has enjoyed noticeable success on all the targets set for the charity’s managed travel programme.

The charity has increased average booking lead-time by seven days. Increasing rail lead-time alone has saved the charity 6% of their total rail spend in one quarter. BHF benefited from utilising our corporate rates in London, providing further savings on hotel spend.

Online adoption is at an impressive 98% (increased by 2% since 2013), which gives the charity control and clarity of its spend. Moreover, BHF saved £50,000 in Year 1 from rate reductions in hotels, air and rail, and has improved policy compliance by 14% since 2013.

“I have been so impressed over the last few months with the support, advice and efficiency of Bal [our account manager] in your team,” said Kevin Emsden, Front of House Manager.

“Bal has provided us with a great deal of information and pertinent, clear-tounderstand advice, as well as implementing new procedures which will help us become more aware of our travel spend.”

£50,000 savings in Year 1 from rate reductions in hotels, air and rail, and improved policy compliance by 14%.

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