East Riding of Yorkshire Council (ERYC)

“Switching to Click Travel was so easy; our customers did not experience any disruption in service. Not paying online booking or ticket on departure fees will mean significant savings for us.”

SENIOR SUPPORT
SERVICES OFFICER

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CLIENT
East Riding of Yorkshire Council (ERYC)

SECTOR
Local government services

SINCE
2014

WHY CLICK?
Simple invoicing process Supportive travel team

PAIN POINTS
Complications during the invoicing process
Finding a contract compliant with the WPS framework

FEATURES

99.9% online adoption

99% policy compliance

Providing local services and facilities to the East Riding of Yorkshire

Founded in 1996, East Riding of Yorkshire Council (ERYC) is the local authority for East Riding of Yorkshire, having the powers of a non-metropolitan county and district council combined. ERYC turned to Click for an easier to use system and a simplified invoicing process.

99.9%

ONLINE ADOPTION

99%

POLICY COMPLIANCE

ERYC is a unitary authority, having the powers of a non-metropolitan county and district council combined. It provides a full range of local government services and employs over 6,800 staff as well as over 7,000 school staff.

What was needed:

  • Simplified invoicing process
  • Contract compliant with the WPS framework
  • Experience working with public sector clients

THE COMPANY

East Riding of Yorkshire Council is a unitary authority, having the powers of a non-metropolitan county and district council combined. It provides a full range of local government services and employs over 13,800 staff.

REASON FOR CHANGE

As East Riding of Yorkshire Council’s (ERYC) existing contract was coming to an end, the council began to explore the options that would be available to them on the public sector framework. After the procurement process was completed the contract was awarded to Click Travel, as it was felt that Click provided good value for money and a high quality service. The team at ERYC stand by their decision, saying, “We have not been disappointed. The Click team have been helpful and supportive and the system is easy to use, with the simple invoicing process being particularly beneficial.”

IMPLEMENTATION PROCESS

Disruption to service is always a concern for any organisation switching to a new system, but ERYC had no need to worry; the process was smooth and hassle free. “We had all the help we needed from the team at Click and the new system was so easy to use that our staff picked it up very quickly; as a result our customers didn’t experience any disruption at all.”

WORKING TOGETHER

A positive relationship between the supplier and the client is vital in any situation, and none more so than in the world of business travel. ERYC have enjoyed a mutually beneficial relationship with Click Travel’s award winning account management team, saying, “We have a very good working relationship with our account management team at Click. They are there when we need help and are keen to work with us to ensure that we maximise the benefits available with this system.”

Download Case Study
CLIENT
East Riding of Yorkshire Council (ERYC)

SECTOR
Local government services

SINCE
2014

WHY CLICK?
Simple invoicing process Supportive travel team

PAIN POINTS
Complications during the invoicing process
Finding a contract compliant with the WPS framework

FEATURES

99.9% online adoption

99% policy compliance

Providing local services and facilities to the East Riding of Yorkshire

Founded in 1996, East Riding of Yorkshire Council (ERYC) is the local authority for East Riding of Yorkshire, having the powers of a non-metropolitan county and district council combined. ERYC turned to Click for an easier to use system and a simplified invoicing process.

99.9%

ONLINE ADOPTION

99%

POLICY COMPLIANCE

ERYC is a unitary authority, having the powers of a non-metropolitan county and district council combined. It provides a full range of local government services and employs over 6,800 staff as well as over 7,000 school staff.

What was needed:

  • Simplified invoicing process
  • Contract compliant with the WPS framework
  • Experience working with public sector clients

THE COMPANY

East Riding of Yorkshire Council is a unitary authority, having the powers of a non-metropolitan county and district council combined. It provides a full range of local government services and employs over 13,800 staff.

REASON FOR CHANGE

As East Riding of Yorkshire Council’s (ERYC) existing contract was coming to an end, the council began to explore the options that would be available to them on the public sector framework. After the procurement process was completed the contract was awarded to Click Travel, as it was felt that Click provided good value for money and a high quality service. The team at ERYC stand by their decision, saying, “We have not been disappointed. The Click team have been helpful and supportive and the system is easy to use, with the simple invoicing process being particularly beneficial.”

IMPLEMENTATION PROCESS

Disruption to service is always a concern for any organisation switching to a new system, but ERYC had no need to worry; the process was smooth and hassle free. “We had all the help we needed from the team at Click and the new system was so easy to use that our staff picked it up very quickly; as a result our customers didn’t experience any disruption at all.”

WORKING TOGETHER

A positive relationship between the supplier and the client is vital in any situation, and none more so than in the world of business travel. ERYC have enjoyed a mutually beneficial relationship with Click Travel’s award winning account management team, saying, “We have a very good working relationship with our account management team at Click. They are there when we need help and are keen to work with us to ensure that we maximise the benefits available with this system.”

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