Guide Dogs

“It is clear to see that Click values its employees and this is reflected in the enthusiastic and responsive team they offer”

CHRIS MABBATT
PROCUREMENT BUSINESS PARTNER

Download Case Study
CLIENT
Guide Dogs

SECTOR
Charity

SINCE
2017

WHY CLICK?
In depth MI, Click culture & values and accessibility of booking tool.

PAIN POINTS
• Needed a more structured approach
• Management Information (MI)
• Needed a streamlined bill back solution to support all travel spend

FEATURES

97% ONLINE ADOPTION

ENHANCED LEVEL OF REPORTING

IMPROVED EFFICIENCIES

Guide Dogs is a charity supporting blind and partially sighted people across the UK through the provision of guide dogs and mobility services as well as campaigning for the rights of those with visual impairment.

97% ONLINE ADOPTION

ENHANCED LEVEL OF REPORTING

IMPROVED EFFICIENCIES

THE CHALLENGE

Having never used a TMC before, Guide Dogs’ mixed approach to booking and managing travel left them with no visibility of spend and a time-consuming expense claiming process.

With travel requirements involving transporting people and puppies by air and rail, both domestically and abroad, an inefficient booking process had developed involving travel suppliers and payment procedures. As employees were increasingly left out of pocket waiting for expenses to be paid, it became clear a more efficient process was required.

THE JOURNEY

Being a charitable organisation, Guide Dogs found Click’s ethos and values very appealing, recognising the consequent advantages both internally in Click’s culture and externally with regards to our client retention. Chris Mabbatt, Procurement Business Partner at Guide Dogs, noted “It is clear to see that Click values its employees and this is reflected in the enthusiastic and responsive team they offer”.

From the very beginning of the procurement process, Guide Dogs were pleased by the consistency they experienced with the Click Travel team. From Sales right the way through to Implementation, Account Management and beyond, the interim Financial Director commented “It was a smooth implementation and a pleasure to be involved with.”

The strength of Click Travel’s booking tool, travel. cloud, and it’s aggregated content played a large part in the procurement decision for Guide Dogs. “It was also the best system accessibility wise which is very important to us” Chris Mabbatt commented.

The support offered by the Implementation Team, a particularly crucial element for an organisation that was so new to using a TMC, enabled employees to feel confident in funnelling all their bookings through travel.cloud. Julia Sobetzko, Purchase Ledger and Finance System Manager, noted “I’ve never had to book travel before, but using the system was so easy, the whole process was really simple.”

THE RESULTS

Following their implementation onto travel.cloud, Guide Dogs have achieved 97% online adoption, no easy feat for an organisation so used to an inconsistent approach.

By streamlining their bookings with Click Travel, Guide Dogs have experienced efficiencies in a number of areas. Not only did they gain access to exclusive discounts on fares and hotel rates, but also eliminated the need for travellers to spend time claiming expenses so their staff could better allocate their time to directly supporting those who need them.

The reporting functionality of travel.cloud has finally enabled Guide Dogs to gain full visibility of MI, as well as the ability to put policy controls in place to monitor future bookings. Chris adds: “With real time, detailed management information and reporting options available within one easy-to-use portal we can make informed travel policy decisions and get the best possible rates.”

In addition to the on-demand MI available, Bal, the Account Manager for Guide Dogs, has been on hand to set a precedent in travel reporting for the organisation and highlight areas they can make savings in the future. Chris noted “Bal is great; always ready to help
and quick to respond to questions or feedback”.

In the future, Bal hopes to work in collaboration with Guide Dogs to make Click’s booking tool even more accessible for their visually impaired users, for further ease of use and online adoption within the organisation.

Download Case Study
CLIENT
Guide Dogs

SECTOR
Charity

SINCE
2017

WHY CLICK?
In depth MI, Click culture & values and accessibility of booking tool.

PAIN POINTS
• Needed a more structured approach
• Management Information (MI)
• Needed a streamlined bill back solution to support all travel spend

FEATURES

97% ONLINE ADOPTION

ENHANCED LEVEL OF REPORTING

IMPROVED EFFICIENCIES

Guide Dogs is a charity supporting blind and partially sighted people across the UK through the provision of guide dogs and mobility services as well as campaigning for the rights of those with visual impairment.

97% ONLINE ADOPTION

ENHANCED LEVEL OF REPORTING

IMPROVED EFFICIENCIES

THE CHALLENGE

Having never used a TMC before, Guide Dogs’ mixed approach to booking and managing travel left them with no visibility of spend and a time-consuming expense claiming process.

With travel requirements involving transporting people and puppies by air and rail, both domestically and abroad, an inefficient booking process had developed involving travel suppliers and payment procedures. As employees were increasingly left out of pocket waiting for expenses to be paid, it became clear a more efficient process was required.

THE JOURNEY

Being a charitable organisation, Guide Dogs found Click’s ethos and values very appealing, recognising the consequent advantages both internally in Click’s culture and externally with regards to our client retention. Chris Mabbatt, Procurement Business Partner at Guide Dogs, noted “It is clear to see that Click values its employees and this is reflected in the enthusiastic and responsive team they offer”.

From the very beginning of the procurement process, Guide Dogs were pleased by the consistency they experienced with the Click Travel team. From Sales right the way through to Implementation, Account Management and beyond, the interim Financial Director commented “It was a smooth implementation and a pleasure to be involved with.”

The strength of Click Travel’s booking tool, travel. cloud, and it’s aggregated content played a large part in the procurement decision for Guide Dogs. “It was also the best system accessibility wise which is very important to us” Chris Mabbatt commented.

The support offered by the Implementation Team, a particularly crucial element for an organisation that was so new to using a TMC, enabled employees to feel confident in funnelling all their bookings through travel.cloud. Julia Sobetzko, Purchase Ledger and Finance System Manager, noted “I’ve never had to book travel before, but using the system was so easy, the whole process was really simple.”

THE RESULTS

Following their implementation onto travel.cloud, Guide Dogs have achieved 97% online adoption, no easy feat for an organisation so used to an inconsistent approach.

By streamlining their bookings with Click Travel, Guide Dogs have experienced efficiencies in a number of areas. Not only did they gain access to exclusive discounts on fares and hotel rates, but also eliminated the need for travellers to spend time claiming expenses so their staff could better allocate their time to directly supporting those who need them.

The reporting functionality of travel.cloud has finally enabled Guide Dogs to gain full visibility of MI, as well as the ability to put policy controls in place to monitor future bookings. Chris adds: “With real time, detailed management information and reporting options available within one easy-to-use portal we can make informed travel policy decisions and get the best possible rates.”

In addition to the on-demand MI available, Bal, the Account Manager for Guide Dogs, has been on hand to set a precedent in travel reporting for the organisation and highlight areas they can make savings in the future. Chris noted “Bal is great; always ready to help
and quick to respond to questions or feedback”.

In the future, Bal hopes to work in collaboration with Guide Dogs to make Click’s booking tool even more accessible for their visually impaired users, for further ease of use and online adoption within the organisation.

Start loving business travel again.
Get in touch with our team to find out more.

Start your journey with us