Home group

“We certainly found an effective and efficient service in working with Click Travel.”

SARAH ROBERTS
PROCUREMENT CATEGORY MANAGER

Download Case Study
CLIENT
Home group

SECTOR
Housing association

SINCE
2015

WHY CLICK?
Home Group is one of the biggest housing associations in the UK, their mission being to build homes, independence and aspirations.

PAIN POINTS
Greater efficiency when booking business travel
Online adoption
Reduction in travel spend

FEATURES

95% online booking

99% travel policy compliance

£56k reduction in fees

£131k saving on average rail fares

Home Group

The organisation houses over 120,000 people in 55,000 homes and is one of the UK’s largest providers of new homes and houses for affordable rent, as well as offering health and social care. Employing over 3000 people across the country, Home Group travels nationally for internal and external meetings and events.

95%

online booking

99%

travel policy compliance

£56k

reduction in fees

£131k

saving on average rail fares

The Challenge

As a social enterprise and charity, Home Group was keen to improve efficiency across the organisation so that employees’ time could be better allocated to initiatives and tasks that would bring direct benefit to their customers.

Therefore, Home Group required a travel management company (TMC) that would not only simplify and speed up the process of booking travel, but could also use their expertise to develop and execute a strategy to reduce travel spend.

The Journey

Home Group felt that Click Travel were best placed to meet their requirements and help them to achieve their goal of greater efficiency and selected Click using the YPO Wider Public Sector Travel Management Framework.

Sarah Roberts, Procurement Category Manager at Home Group, explains: “We were really impressed with Click’s online booking tool and were confident that our travellers would find it easy to use, which would in turn speed up the process of booking our business travel and achieve the efficiency boost that we were looking for.

The Results

Two years after selecting Click as their travel management service, Home Group are continuing to benefit from having ready access to a knowledgeable and experienced team, as well as being able to book and manage their travel online using an innovative yet simple booking tool. Key achievements include:

  • 95% online adoption
  • £56k annual saving on fees compared to previous contract – now only 1.2% of total travel spend
  • 99% travel policy compliance
  • £142k realised savings against set hotel budgets in 2016/17
  • £131k saving on average rail fares (2015/16 compared with 2016/17)
  • Instant access to real time data on their business travel, enabling them to view:
    • Total spend across all areas
    • Online adoption rate
    • Top used hotels vs spend
    • Ability to drill down into individual bookings at the touch of a button

The simplicity ofClick Travelcombined with the readily available support from the team at Click means that Home Group are now able to book and manage most of their business travel themselves, making adjustments to their travel policy and downloading in-depth report on how the organisation travels easily.

Roberts concludes: “We certainly found an effective and efficient service in working with Click Travel. Not only have we been able to reduce the amount of time our team spend booking their business travel due to Click’s brilliant online booking tool, but we’ve also been able to reduce our overall travel spend, meaning we can redirect that money into services that will provide an even better experience for our customers.

Download Case Study
CLIENT
Home Group

SECTOR
Housing association

SINCE
2015

WHY CLICK?
Home Group is one of the biggest housing associations in the UK, their mission being to build homes, independence and aspirations.

PAIN POINTS
Greater efficiency when booking business travel
Online adoption
Reduction in travel spend

FEATURES

95% online booking

99% travel policy compliance

£56k reduction in fees

£131k saving on average rail fares

Home Group

The organisation houses over 120,000 people in 55,000 homes and is one of the UK’s largest providers of new homes and houses for affordable rent, as well as offering health and social care. Employing over 3000 people across the country, Home Group travels nationally for internal and external meetings and events.

95%

online booking

99%

travel policy compliance

£56k

reduction in fees

£131k

saving on average rail fares

The Challenge

As a social enterprise and charity, Home Group was keen to improve efficiency across the organisation so that employees’ time could be better allocated to initiatives and tasks that would bring direct benefit to their customers.

Therefore, Home Group required a travel management company (TMC) that would not only simplify and speed up the process of booking travel, but could also use their expertise to develop and execute a strategy to reduce travel spend.

The Journey

Home Group felt that Click Travel were best placed to meet their requirements and help them to achieve their goal of greater efficiency and selected Click using the YPO Wider Public Sector Travel Management Framework.

Sarah Roberts, Procurement Category Manager at Home Group, explains: “We were really impressed with Click’s online booking tool and were confident that our travellers would find it easy to use, which would in turn speed up the process of booking our business travel and achieve the efficiency boost that we were looking for.

The Results

Two years after selecting Click as their travel management service, Home Group are continuing to benefit from having ready access to a knowledgeable and experienced team, as well as being able to book and manage their travel online using an innovative yet simple booking tool. Key achievements include:

  • 95% online adoption
  • £56k annual saving on fees compared to previous contract – now only 1.2% of total travel spend
  • 99% travel policy compliance
  • £142k realised savings against set hotel budgets in 2016/17
  • £131k saving on average rail fares (2015/16 compared with 2016/17)
  • Instant access to real time data on their business travel, enabling them to view:
    • Total spend across all areas
    • Online adoption rate
    • Top used hotels vs spend
    • Ability to drill down into individual bookings at the touch of a button

The simplicity ofClick Travelcombined with the readily available support from the team at Click means that Home Group are now able to book and manage most of their business travel themselves, making adjustments to their travel policy and downloading in-depth report on how the organisation travels easily.

Roberts concludes: “We certainly found an effective and efficient service in working with Click Travel. Not only have we been able to reduce the amount of time our team spend booking their business travel due to Click’s brilliant online booking tool, but we’ve also been able to reduce our overall travel spend, meaning we can redirect that money into services that will provide an even better experience for our customers.

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