HomeServe

“Click Travel have provided us with the all the resources we need to achieve our objectives while giving our staff the autonomy to make their own decisions about travel bookings”

Tim Warner
Director of Procurement

Download Case Study
CLIENT
HomeServe

SECTOR
Home emergencies and repairs

SINCE
2016

WHY CLICK?
Proactive AM, Inbuilt controls in booking tool, Aggregated content

PAIN POINTS
MI & visibility
Expert account management advice
Higher online adoption

FEATURES

£107k annual savings

17% reduction in spend YOY

98% online adoption

HomeServe

As one of the UK’s leading home assistance providers, over two million UK Customers place their trust in HomeServe Membership and turn to them when it comes to fixing, maintaining and looking after their home.For more than 21 years they have delivered a range of services, including plumbing, drainage, electrics, heating and much more, though their nationwide network of approved engineers.

£107k

annual savings

17%

reduction in spend YOY

98%

online adoption

The Challenge

Serving customers throughout the UK, as well as international operations in Spain and the US, HomeServe employees travel regularly to fulfil their role in keeping customers’ home up and running. In 2016 when the organisation looked to move TMC, they appointed Click Travel with a view to gaining visibility of their travel spend and habits, and identify areas in which they could make savings going forward.

HomeServe’s travel requirements are largely made up of hotel bookings, around the UK and near their bases in Madrid and New York. They have over 3500 employees involved in travel across the group and were keen to aggregate and streamline these users with a single booking tool.

The Journey

Having gained visibility with Click Travel’s comprehensive management information (MI) and consulted with their dedicated account manager, HomeServe were able to identify and analyse their biggest areas of travel spend. Amongst other things, this highlighted the volume of Anytime Return rail bookings being made by staff, accounting for a large amount of unnecessary travel spend. A quick win for HomeServe, they addressed this with a change to their travel policy, rendering their travel spend instantly more efficient.

Following deeper analysis of their MI with the suggestion from their Account Manager, HomeServe decided to take a more far-reaching approach to making savings on their travel. In May 2018 the organisation implemented a month-long drive to eliminate ‘non-essential travel’ bookings with a view to transforming employee perceptions of how and where they travel for work and the cost it has on the business.

This initiative was driven internally, extending to all employee involved in travelling or booking travel in their role. The team at HomeServe were keen not to restrict their travel policy further to achieve these savings, and so used the month as a trial to see what savings could be achieved simply by encouraging smarter booking.

The Results

The ‘non-essential travel’ initiative resulted in a 46% reduction in overall travel spend compared to May the previous year, an outstanding achievement for HomeServe and its users. Better yet, the organisation saw an 18% reduction in travel spend for June, following the end of the initiative.

“I’m really happy that June is still showing a significant year on year reduction in spend!” Tim Warner, Director of Procurement at HomeServe, “Click Travel have provided us with the all the resources we need to achieve our objectives while giving our staff the autonomy to make their own decisions about travel bookings”.

A greater awareness amongst employees for the cost of their travel was successfully generated through the initiative, with encouraging signs that the short-term savings made can be maintained in the years to come.

Small changes to booker behaviour can have a large bearing on travel spend, as HomeServe have also seen following their 13% year on year reductions in Anytime Return rail tickets and 19% year on year increase in advance rail purchases.

Aside from their recent initiative, HomeServe have also accomplished company objectives in other areas, thanks to working with Click Travel. Their online adoption has shot up to 94%, up from 38% with their previous TMC, as their users have taken naturally to Click’s intuitive travel booking tool.

HomeServe’s account manager, Bal, completes an annual RFP for the organisation’s hotel bookings, in line with their evolving volume and location requirements. HomeServe now achieve an average of 53% of their hotel bookings on rates agreed by Click Travel, further aiding their drive to reduce travel spend.

Bal also completes quarterly travel reviews for HomeServe, highlighting areas for savings in the future. In their most recent review meeting, Bal was able to identify over £74,000 of potential savings for the organisation, which she will work with them to achieve over the next year.

Download Case Study
CLIENT
HomeServe

SECTOR
Home emergencies and repairs

SINCE
2016

WHY CLICK?
Proactive AM, Inbuilt controls in booking tool, Aggregated content

PAIN POINTS
MI & visibility
Expert account management advice
Higher online adoption

FEATURES

£107k annual savings

17% reduction in spend YOY

98% online adoption

HomeServe

As one of the UK’s leading home assistance providers, over two million UK Customers place their trust in HomeServe Membership and turn to them when it comes to fixing, maintaining and looking after their home.For more than 21 years they have delivered a range of services, including plumbing, drainage, electrics, heating and much more, though their nationwide network of approved engineers.

£107k

annual savings

17%

reduction in spend YOY

98%

online adoption

The Challenge

Serving customers throughout the UK, as well as international operations in Spain and the US, HomeServe employees travel regularly to fulfil their role in keeping customers’ home up and running. In 2016 when the organisation looked to move TMC, they appointed Click Travel with a view to gaining visibility of their travel spend and habits, and identify areas in which they could make savings going forward.

HomeServe’s travel requirements are largely made up of hotel bookings, around the UK and near their bases in Madrid and New York. They have over 3500 employees involved in travel across the group and were keen to aggregate and streamline these users with a single booking tool.

The Journey

Having gained visibility with Click Travel’s comprehensive management information (MI) and consulted with their dedicated account manager, HomeServe were able to identify and analyse their biggest areas of travel spend. Amongst other things, this highlighted the volume of Anytime Return rail bookings being made by staff, accounting for a large amount of unnecessary travel spend. A quick win for HomeServe, they addressed this with a change to their travel policy, rendering their travel spend instantly more efficient.

Following deeper analysis of their MI with the suggestion from their Account Manager, HomeServe decided to take a more far-reaching approach to making savings on their travel. In May 2018 the organisation implemented a month-long drive to eliminate ‘non-essential travel’ bookings with a view to transforming employee perceptions of how and where they travel for work and the cost it has on the business.

This initiative was driven internally, extending to all employee involved in travelling or booking travel in their role. The team at HomeServe were keen not to restrict their travel policy further to achieve these savings, and so used the month as a trial to see what savings could be achieved simply by encouraging smarter booking.

The Results

The ‘non-essential travel’ initiative resulted in a 46% reduction in overall travel spend compared to May the previous year, an outstanding achievement for HomeServe and its users. Better yet, the organisation saw an 18% reduction in travel spend for June, following the end of the initiative.

“I’m really happy that June is still showing a significant year on year reduction in spend!” Tim Warner, Director of Procurement at HomeServe, “Click Travel have provided us with the all the resources we need to achieve our objectives while giving our staff the autonomy to make their own decisions about travel bookings”.

A greater awareness amongst employees for the cost of their travel was successfully generated through the initiative, with encouraging signs that the short-term savings made can be maintained in the years to come.

Small changes to booker behaviour can have a large bearing on travel spend, as HomeServe have also seen following their 13% year on year reductions in Anytime Return rail tickets and 19% year on year increase in advance rail purchases.

Aside from their recent initiative, HomeServe have also accomplished company objectives in other areas, thanks to working with Click Travel. Their online adoption has shot up to 94%, up from 38% with their previous TMC, as their users have taken naturally to Click’s intuitive travel booking tool.

HomeServe’s account manager, Bal, completes an annual RFP for the organisation’s hotel bookings, in line with their evolving volume and location requirements. HomeServe now achieve an average of 53% of their hotel bookings on rates agreed by Click Travel, further aiding their drive to reduce travel spend.

Bal also completes quarterly travel reviews for HomeServe, highlighting areas for savings in the future. In their most recent review meeting, Bal was able to identify over £74,000 of potential savings for the organisation, which she will work with them to achieve over the next year.

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