Jamie’s Italian

“The MI I get from Click’s online booking tool is invaluable to me; not only does it allow me to check and measure policy compliance, but it also allows us to identify opportunities to change traveller behaviour, to reduce travel costs and to maximise VAT recovery.”

Anna Matthews
GROUP FINANCIAL CONTROLLER

Download Case Study
CLIENT
Jamie’s Italian

SECTOR
Hospitality

SINCE
2014

WHY CLICK?
Attentive account management, Improved visibility of spend, Consolidated booking platform

PAIN POINTS
Needed greater insight into traveller behaviour, as well as improved compliance and reduced leakage.

FEATURES

Policy compliance of 95%

Online adoption of 99%

Serving up delicious food with a twist every day

Jamie’s Italian was founded in Oxford in 2008. Since then it has grown to more than 30 restaurants worldwide, and there are already plans for even more in towns, counties and countries around the world. Jamie’s Italian turned to Click Travel for a one stop travel solution and comprehensive management information.

99%

ONLINE ADOPTION

95%

POLICY COMPLIANCE

As one of Britain’s most popular chefs, Jamie Oliver branched out in 2008, founding the very first Jamie’s Italian restaurant, where he brought his love for Italian lifestyle and cuisine to the public. The organisation now has over 30 restaurants globally and employs over 2,500 people.

What was needed:

  • Easy to use booking tool
  • Comprehensive management information
  • Significant reduction in leakage

THE COMPANY

In 2008 celebrity chef and restaurateur Jamie Oliver transferred his long standing passion for Italian food and the Italian way of life to the high street with his restaurant chain, Jamie’s Italian. Since the opening of the first restaurant in Oxford,Jamie’s Italian has gone from strength to strength and has franchised globally, with 30 restaurants worldwide and plans for further expansion. Jamie’s Italian uniquely positions itself as an accessible and affordable restaurant, producing high quality dishes by meticulously sourcing ingredients locally and from Italy.

A NEW APPROACH

Prior to taking on Click Travel as their travel management solution, Jamie’s Italian adopted a DIY approach to making travel bookings, with employees arranging their own travel and then submitting an expenses form. The system was naturally open to misuse, as there was no clear way to enforce a travel policy. The upshot was costly time wasting for Jamie’s Italian travellers, as they would have to perform several searches on various sites in order to make a booking and then had to spend further time claiming back expenses. Furthermore, without any easily accessible management information available, it was difficult for Anna Matthews, Company Secretary and Group Financial Controller, to analyse travel patterns and trends in order to identify possible cost saving measures, as well as ensuring compliance with the company travel policy.

As a rapidly expanding company Jamie’s Italian realised it had to revise its processes in order to match its amazing growth. The need for a travel management company (TMC) was further highlighted when a new employee, who had previously used Click Travel, was surprised to find he had to book his own travel instead of using a TMC. After a glowing recommendation, Anna decided to investigate Click Travel further and invited the Click team to demonstrate how they could reduce the cost and complexity of Jamie’s Italian’s travel management.

Click Travel conveyed that without any easily accessible management information, Jamie’s Italian had no readily available evidence regarding where their people were staying, what their average room rates were, when bookings were being made or even who was booking what. Click Travel highlighted the substantial amount of money that could be saved throughout their programme by utilising the expertise and knowledge of Click’s offline teams, combined with their unique travel technology. The Click team provided an in-depth presentation of their online booking tool which displays real time results not just from the traditional global distribution systems, but also includes a variety of other sources such as Booking.com and Laterooms.com; the possibilities for cost reductions were clear.

It was evident to Anna that there was a need to drive change in traveller behaviour and that the visual transparency that Click’s online booking tool offered would result in users making more informed buying choices.

Anna commented, “A new employee recommended Click Travel to us after using them in a previous role. We hadn’t used a TMC before, so it was a whole new world to us and it’s great to hear such positive feedback from our users about Click’s online booking tool and the service provided by the Click team. Our finance team are also happy that their workload has decreased due to the reduced volume of expense claim forms, as well as invoices from multiple travel companies. Having such great visibility of our travel expenditure and traveller habits has already proved very enlightening.”

IMPLEMENTATION

After deciding that Click Travel were a perfect fit for Jamie’s Italian, the organisation quickly began implementing their new TMC, led by the experts at Click. This involved weekly calls between both parties to ensure everything was running according to plan, and a comprehensive strategy to ensure a smooth transition to Click Travel’s unique offering.

“The implementation stage was a complete success,” explained Anna, “It was simple, straightforward and didn’t require too much of my time.” James Briggs, Project Manager, described working with Jamie’s Italian as, “One of the easiest and smoothest accounts I’ve had the pleasure to work on. Everybody worked in unison to ensure that every deadline was met and that necessary training had been provided. Jamie’s Italian’s successful results with us have been dramatic and rapid.”

One of the key reasons behind the successful implementation of Click’s online booking tool was the enthusiastic reception from key bookers, one of whom commented, “Love it, love it love it! Thank you, it’s an amazingly easy to use tool, and I know my team members are loving it as well as myself.”

SEEING CHANGES

For Anna and her team, the ability to see key metric and performance data instantly in Click’s online booking tool was a major factor in appointing Click Travel. “The management information data I get from Click’s online booking tool is invaluable to me, not only does it allow me to check and measure policy compliance but it also allows us to identify opportunities to change traveller behaviour to reduce travel costs, and to maximise VAT recovery. After attending our first review meeting with Click Travel, I’m looking forward to working alongside our account manager, Bal, on identifying and achieving further cost reductions.”

Baljinder Love, part of Click Travel’s award winning account management team, summarised the whole experience by saying “It’s refreshing to see an organisation fully embrace a new approach to their travel management like Jamie’s Italian has. To have achieved 95% policy compliance and 99% online adoption so quickly is amazing and demonstrates how easy our online booking tool is to use. Despite these phenomenal results, this is just the beginning, we believe there is still more we can do to increase these percentages and, more importantly, save Jamie’s Italian money. Now that we have a bigger picture on Jamie’s Italian travel programme, the next step would be to identify potential cost saving opportunities such as negotiated rates with hotels in Jamie’s Italian frequent hotel locations to reduce their average hotel rate.”

Download Case Study
CLIENT
Jamie's Italian

SECTOR
Hospitality

SINCE
2014

WHY CLICK?
Attentive account management, Improved visibility of spend, Consolidated booking platform

PAIN POINTS
Needed greater insight into traveller behaviour, as well as improved compliance and reduced leakage.

FEATURES

Policy compliance of 95%

Online adoption of 99%

Serving up delicious food with a twist every day

Jamie’s Italian was founded in Oxford in 2008. Since then it has grown to more than 30 restaurants worldwide, and there are already plans for even more in towns, counties and countries around the world. Jamie’s Italian turned to Click Travel for a one stop travel solution and comprehensive management information.

99%

ONLINE ADOPTION

95%

POLICY COMPLIANCE

As one of Britain’s most popular chefs, Jamie Oliver branched out in 2008, founding the very first Jamie’s Italian restaurant, where he brought his love for Italian lifestyle and cuisine to the public. The organisation now has over 30 restaurants globally and employs over 2,500 people.

What was needed:

  • Easy to use booking tool
  • Comprehensive management information
  • Significant reduction in leakage

THE COMPANY

In 2008 celebrity chef and restaurateur Jamie Oliver transferred his long standing passion for Italian food and the Italian way of life to the high street with his restaurant chain, Jamie’s Italian. Since the opening of the first restaurant in Oxford,Jamie’s Italian has gone from strength to strength and has franchised globally, with 30 restaurants worldwide and plans for further expansion. Jamie’s Italian uniquely positions itself as an accessible and affordable restaurant, producing high quality dishes by meticulously sourcing ingredients locally and from Italy.

A NEW APPROACH

Prior to taking on Click Travel as their travel management solution, Jamie’s Italian adopted a DIY approach to making travel bookings, with employees arranging their own travel and then submitting an expenses form. The system was naturally open to misuse, as there was no clear way to enforce a travel policy. The upshot was costly time wasting for Jamie’s Italian travellers, as they would have to perform several searches on various sites in order to make a booking and then had to spend further time claiming back expenses. Furthermore, without any easily accessible management information available, it was difficult for Anna Matthews, Company Secretary and Group Financial Controller, to analyse travel patterns and trends in order to identify possible cost saving measures, as well as ensuring compliance with the company travel policy.

As a rapidly expanding company Jamie’s Italian realised it had to revise its processes in order to match its amazing growth. The need for a travel management company (TMC) was further highlighted when a new employee, who had previously used Click Travel, was surprised to find he had to book his own travel instead of using a TMC. After a glowing recommendation, Anna decided to investigate Click Travel further and invited the Click team to demonstrate how they could reduce the cost and complexity of Jamie’s Italian’s travel management.

Click Travel conveyed that without any easily accessible management information, Jamie’s Italian had no readily available evidence regarding where their people were staying, what their average room rates were, when bookings were being made or even who was booking what. Click Travel highlighted the substantial amount of money that could be saved throughout their programme by utilising the expertise and knowledge of Click’s offline teams, combined with their unique travel technology. The Click team provided an in-depth presentation of their online booking tool which displays real time results not just from the traditional global distribution systems, but also includes a variety of other sources such as Booking.com and Laterooms.com; the possibilities for cost reductions were clear.

It was evident to Anna that there was a need to drive change in traveller behaviour and that the visual transparency that Click’s online booking tool offered would result in users making more informed buying choices.

Anna commented, “A new employee recommended Click Travel to us after using them in a previous role. We hadn’t used a TMC before, so it was a whole new world to us and it’s great to hear such positive feedback from our users about Click’s online booking tool and the service provided by the Click team. Our finance team are also happy that their workload has decreased due to the reduced volume of expense claim forms, as well as invoices from multiple travel companies. Having such great visibility of our travel expenditure and traveller habits has already proved very enlightening.”

IMPLEMENTATION

After deciding that Click Travel were a perfect fit for Jamie’s Italian, the organisation quickly began implementing their new TMC, led by the experts at Click. This involved weekly calls between both parties to ensure everything was running according to plan, and a comprehensive strategy to ensure a smooth transition to Click Travel’s unique offering.

“The implementation stage was a complete success,” explained Anna, “It was simple, straightforward and didn’t require too much of my time.” James Briggs, Project Manager, described working with Jamie’s Italian as, “One of the easiest and smoothest accounts I’ve had the pleasure to work on. Everybody worked in unison to ensure that every deadline was met and that necessary training had been provided. Jamie’s Italian’s successful results with us have been dramatic and rapid.”

One of the key reasons behind the successful implementation of Click’s online booking tool was the enthusiastic reception from key bookers, one of whom commented, “Love it, love it love it! Thank you, it’s an amazingly easy to use tool, and I know my team members are loving it as well as myself.”

SEEING CHANGES

For Anna and her team, the ability to see key metric and performance data instantly in Click’s online booking tool was a major factor in appointing Click Travel. “The management information data I get from Click’s online booking tool is invaluable to me, not only does it allow me to check and measure policy compliance but it also allows us to identify opportunities to change traveller behaviour to reduce travel costs, and to maximise VAT recovery. After attending our first review meeting with Click Travel, I’m looking forward to working alongside our account manager, Bal, on identifying and achieving further cost reductions.”

Baljinder Love, part of Click Travel’s award winning account management team, summarised the whole experience by saying “It’s refreshing to see an organisation fully embrace a new approach to their travel management like Jamie’s Italian has. To have achieved 95% policy compliance and 99% online adoption so quickly is amazing and demonstrates how easy our online booking tool is to use. Despite these phenomenal results, this is just the beginning, we believe there is still more we can do to increase these percentages and, more importantly, save Jamie’s Italian money. Now that we have a bigger picture on Jamie’s Italian travel programme, the next step would be to identify potential cost saving opportunities such as negotiated rates with hotels in Jamie’s Italian frequent hotel locations to reduce their average hotel rate.”

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