LandSec

“Click stood out from the crowd due to the superiority of their online booking tool and the strength of their offline team. Their product and service offering made them a clear winner.”

Joanne Ferres
HEAD OF ACCOUNTS PAYABLE

Download Case Study
CLIENT
LandSec

SECTOR
Property

SINCE
2013

WHY CLICK?
Consolidated booking platform, Outstanding support, User transparency

PAIN POINTS
Needed to reduce fees by driving bookings online through a single platform

FEATURES

92% online adoption

24% fall in average hotel rate

100% rail bookings policy compliance

Providing space for leisure, retail and business across the UK

LandSec is a major commercial property business, owning and managing millions of square feet of property, from London offices to shopping centers. The FTSE 100 company looked to Click for a streamlined booking platform that would help reduce travel spend.

24%

FALL IN AVERAGE HOTEL RATE

92%

ONLINE ADOPTION

100%

RAIL BOOKINGS POLICY COMPLIANCE

LandSec plc is the largest commercial property company in the UK and a member of the FTSE 100. Founded in 1944, the company owns and manages more than 26 million sq ft of property, from shopping centres and retail parks to leisure destinations and London offices.

What was needed:

  • Stricter adherence to travel policy
  • Transparency in rates offered
  • Reduced travel spend
  • Real-time reporting and analytics

THE COMPANY

LandSec Plc is the largest commercial property company in the UK and is a member of the FTSE 100. Founded in 1944, the company owns and manages more than 26 million sq ft of property, ranging from shopping centres to London offices. Their staff book travel via a team of travel bookers based in London, Glasgow and Leeds.

STUCK OFFLINE

Before switching to Click, LandSec made virtually none of their travel bookings online and had no clear picture of whether they were getting good value or not. “Our old provider did not offer a consolidated travel booking platform and this meant virtually all bookings were made by email or telephone,” explains Martin Greenslade, LandSec’ Chief Financial Officer. “In turn this meant that our employees couldn’t see if they were getting the best value, couldn’t make the best buying decisions, and we were paying high offline transaction fees for just about every booking.”

The team at LandSec realised they needed to find a better solution, so their travel management contract was put out to tender. “We conducted a thorough tender process and received bids from a variety of travel management,” said Joanne Ferres, LandSec’ Head of Accounts Payable. “Click stood out from the crowd due to the superiority of their online booking tool and the strength of their offline team. Their product and service offering made them a clear winner.”

“I was very impressed with the implementation process,” said Joanne. “Click’s Implementation Team is excellent and they guided us every step of the way. Due to our internal requirements we undertook an extensive number of tests to ensure that their online booking tool met our exact requirements. Click supported us with this and the booking tool passed all of our stringent testing.”

The benefits also came thick and fast. “By the time of our first review – just 3 months into the contract – our online adoption had already soared to over 90% thanks to the simplicity of Click’s online booking tool,” said Suzie Phillips, Executive Assistant to the Chief Financial Officer. “What was even more astonishing was the fact that our average hotel rate had fallen by 24%, and our average rail fare by 10%!”

The cost reductions are a direct result of the much wider range of content available through Click, and the visual transparency that online booking delivers, resulting in users making more informed buying choices. “Our employees are committed to making good value decisions for LandSec,” comments Martin Greenslade, CFO. “Click Travel has given them the transparency to make these value judgments on their travel spend on every journey. Our rail bookings are now 100% compliant with policy, which shows that if you combine strong policy with transparency, high levels of compliance follow.”

NO GOING BACK

With the new service bedded in, and stunning results on the back of the change, the team at LandSec are confident they’ve made the right move. “There’s no going back to a traditional travel supplier for us now. We made the leap to Click, and the results are astonishingly good,” said Suzie. “We’re continuing to work with our Click Account Manager to drive further best practice and behavioural change using the fantastic policy controls that Click give us, and we’re developing a much more thorough understanding of our cost drivers through the real-time reporting and analytics.”

Download Case Study
CLIENT
LandSec

SECTOR
Property

SINCE
2013

WHY CLICK?
Consolidated booking platform, Outstanding support, User transparency

PAIN POINTS
Needed to reduce fees by driving bookings online through a single platform

FEATURES

92% online adoption

24% fall in average hotel rate

100% rail bookings policy compliance

Providing space for leisure, retail and business across the UK

LandSec is a major commercial property business, owning and managing millions of square feet of property, from London offices to shopping centers. The FTSE 100 company looked to Click for a streamlined booking platform that would help reduce travel spend.

24%

FALL IN AVERAGE HOTEL RATE

92%

ONLINE ADOPTION

100%

RAIL BOOKINGS POLICY COMPLIANCE

LandSec plc is the largest commercial property company in the UK and a member of the FTSE 100. Founded in 1944, the company owns and manages more than 26 million sq ft of property, from shopping centres and retail parks to leisure destinations and London offices.

What was needed:

  • Stricter adherence to travel policy
  • Transparency in rates offered
  • Reduced travel spend
  • Real-time reporting and analytics

THE COMPANY

LandSec Plc is the largest commercial property company in the UK and is a member of the FTSE 100. Founded in 1944, the company owns and manages more than 26 million sq ft of property, ranging from shopping centres to London offices. Their staff book travel via a team of travel bookers based in London, Glasgow and Leeds.

STUCK OFFLINE

Before switching to Click, LandSec made virtually none of their travel bookings online and had no clear picture of whether they were getting good value or not. “Our old provider did not offer a consolidated travel booking platform and this meant virtually all bookings were made by email or telephone,” explains Martin Greenslade, LandSec’ Chief Financial Officer. “In turn this meant that our employees couldn’t see if they were getting the best value, couldn’t make the best buying decisions, and we were paying high offline transaction fees for just about every booking.”

The team at LandSec realised they needed to find a better solution, so their travel management contract was put out to tender. “We conducted a thorough tender process and received bids from a variety of travel management,” said Joanne Ferres, LandSec’ Head of Accounts Payable. “Click stood out from the crowd due to the superiority of their online booking tool and the strength of their offline team. Their product and service offering made them a clear winner.”

“I was very impressed with the implementation process,” said Joanne. “Click’s Implementation Team is excellent and they guided us every step of the way. Due to our internal requirements we undertook an extensive number of tests to ensure that their online booking tool met our exact requirements. Click supported us with this and the booking tool passed all of our stringent testing.”

The benefits also came thick and fast. “By the time of our first review – just 3 months into the contract – our online adoption had already soared to over 90% thanks to the simplicity of Click’s online booking tool,” said Suzie Phillips, Executive Assistant to the Chief Financial Officer. “What was even more astonishing was the fact that our average hotel rate had fallen by 24%, and our average rail fare by 10%!”

The cost reductions are a direct result of the much wider range of content available through Click, and the visual transparency that online booking delivers, resulting in users making more informed buying choices. “Our employees are committed to making good value decisions for LandSec,” comments Martin Greenslade, CFO. “Click Travel has given them the transparency to make these value judgments on their travel spend on every journey. Our rail bookings are now 100% compliant with policy, which shows that if you combine strong policy with transparency, high levels of compliance follow.”

NO GOING BACK

With the new service bedded in, and stunning results on the back of the change, the team at LandSec are confident they’ve made the right move. “There’s no going back to a traditional travel supplier for us now. We made the leap to Click, and the results are astonishingly good,” said Suzie. “We’re continuing to work with our Click Account Manager to drive further best practice and behavioural change using the fantastic policy controls that Click give us, and we’re developing a much more thorough understanding of our cost drivers through the real-time reporting and analytics.”

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