Newcastle City Council

“Click’s online booking tool is excellent. It’s user-friendly, which really speeds up the booking process, and if we do encounter any difficulties then the offline team are always quick to help”

Carol Loga
Travel Office Co-ordinator

Download Case Study
CLIENT
Newcastle City Council

SECTOR
Local Government Authority

SINCE
2012

WHY CLICK?
Solution fit for public sector requirements, Strength in online adoption, Competitive fees

PAIN POINTS
Online adoption
Total visibility of travel spend
Crisis management

FEATURES

98% online adoption

95% policy compliance

87% saving on annual fees

Newcastle County Council

Newcastle City Council is the local government authority for Newcastle upon Tyne, with more than 6000 employees operating across 26 wards. Operating services including refuse collection, council tax, parking services, social care, social housing delivered by YHN, libraries and leisure services, regulatory services. Newcastle City Council was looking for a travel management solution that offered efficiency and cost savings.

98%

online adoption

95%

policy compliance

87%

saving on annual fees

The Organisation

Founded in 1974, Newcastle City Council is the Local Government Authority for Newcastle upon Tyne. The Council consists of 78 councillors, three for each of the city’s 26 wards.

Operating services including refuse collection, council tax, parking services, social care, social housing, libraries and leisure services, regulatory services. Newcastle City Council comprises of over 6000 employees, with their travel predominantly focusing on rail and accommodation.

The Challenge

As a local authority with strict budget and time constraints, Newcastle City Council was keen to find a travel management solution that offered an easy to use booking system, so that bookings could be made more efficiently, as well as a helpful offline team who would be on hand to assist and offer advice when required. It was also vital that a new travel management service was OJEU compliant.

The Journey

Newcastle City Council embarked on procuring a new travel management service by working with NEPO.
Partnering with public sector organisations, NEPO offers strategic procurement of high value goods and services in order to deliver savings, maximise efficiencies and promote best practice.

Using NEPO’s OJEU compliant framework, Newcastle City Council assigned scores to potential suppliers, with Click Travel scoring best for systems, savings on booking fees and overall operations. Carol Loga, Travel Office Co-ordinator at Newcastle County Council, explains: “Working with NEPO was incredibly simple and made the procurement process very straightforward, with Click really standing out as offering something different yet effective.

The Results

Newcastle City Council have now been working with Click Travel via the NEPO framework for 6 years and are reaping the rewards of a consolidated travel programme supported by Click Travel’s next-generation technology and skilled team. These include:

  • 98% online adoption – a key objective for Newcastle City Council
  • 95% travel policy compliance – online booking platform with a traffic light system and ‘nudge’ notifications to encourage compliance with travel policy
  • 87% saving on annual fees compared to previous contract – now only account for 0.4% of total travel spend
  • £47,000 savings against set hotel budgets
  • 14% reduction in average rail fares 16/17 to 17/18
  • Expert crisis management advice and traveller tracking

Click’s online booking tool is excellent. It’s user-friendly, which really speeds up the booking process, and if we do encounter any difficulties then the offline team are always quick to help,” says Loga.
Newcastle City Council were also keen to review their crisis management procedures to ensure that if unfortunate events were to happen, the organisation exercised exemplary duty of care at all times. Senior Account Manager, Adam Dobson-Bainbridge supported them throughout this, offering best practice advice. “We couldn’t ask for a better account manager than Adam,” says Loga. “He’s always there if we need him and takes the time to keep us updated with how things are going, as well as travelling to meet us for extra reviews if required. Nothing is too much trouble for him.
Loga concludes: “We really felt that we would get the best value for money from Click Travel and we haven’t been disappointed, meaning that we can now re-invest any money saved into council services and sustainable travel.”

Download Case Study
CLIENT
Newcastle City Council

SECTOR
Local Government Authority

SINCE
2012

WHY CLICK?
Solution fit for public sector requirements, Strength in online adoption, Competitive fees

PAIN POINTS
Online adoption
Total visibility of travel spend
Crisis management

FEATURES

98% online adoption

95% policy compliance

87% saving on annual fees

Newcastle County Council

Newcastle City Council is the local government authority for Newcastle upon Tyne, with more than 6000 employees operating across 26 wards. Operating services including refuse collection, council tax, parking services, social care, social housing delivered by YHN, libraries and leisure services, regulatory services. Newcastle City Council was looking for a travel management solution that offered efficiency and cost savings.

98%

online adoption

95%

policy compliance

87%

saving on annual fees

The Organisation

Founded in 1974, Newcastle City Council is the Local Government Authority for Newcastle upon Tyne. The Council consists of 78 councillors, three for each of the city’s 26 wards.

Operating services including refuse collection, council tax, parking services, social care, social housing, libraries and leisure services, regulatory services. Newcastle City Council comprises of over 6000 employees, with their travel predominantly focusing on rail and accommodation.

The Challenge

As a local authority with strict budget and time constraints, Newcastle City Council was keen to find a travel management solution that offered an easy to use booking system, so that bookings could be made more efficiently, as well as a helpful offline team who would be on hand to assist and offer advice when required. It was also vital that a new travel management service was OJEU compliant.

The Journey

Newcastle City Council embarked on procuring a new travel management service by working with NEPO.
Partnering with public sector organisations, NEPO offers strategic procurement of high value goods and services in order to deliver savings, maximise efficiencies and promote best practice.

Using NEPO’s OJEU compliant framework, Newcastle City Council assigned scores to potential suppliers, with Click Travel scoring best for systems, savings on booking fees and overall operations. Carol Loga, Travel Office Co-ordinator at Newcastle County Council, explains: “Working with NEPO was incredibly simple and made the procurement process very straightforward, with Click really standing out as offering something different yet effective.

The Results

Newcastle City Council have now been working with Click Travel via the NEPO framework for 6 years and are reaping the rewards of a consolidated travel programme supported by Click Travel’s next-generation technology and skilled team. These include:

  • 98% online adoption – a key objective for Newcastle City Council
  • 95% travel policy compliance – online booking platform with a traffic light system and ‘nudge’ notifications to encourage compliance with travel policy
  • 87% saving on annual fees compared to previous contract – now only account for 0.4% of total travel spend
  • £47,000 savings against set hotel budgets
  • 14% reduction in average rail fares 16/17 to 17/18
  • Expert crisis management advice and traveller tracking

Click’s online booking tool is excellent. It’s user-friendly, which really speeds up the booking process, and if we do encounter any difficulties then the offline team are always quick to help,” says Loga.
Newcastle City Council were also keen to review their crisis management procedures to ensure that if unfortunate events were to happen, the organisation exercised exemplary duty of care at all times. Senior Account Manager, Adam Dobson-Bainbridge supported them throughout this, offering best practice advice. “We couldn’t ask for a better account manager than Adam,” says Loga. “He’s always there if we need him and takes the time to keep us updated with how things are going, as well as travelling to meet us for extra reviews if required. Nothing is too much trouble for him.
Loga concludes: “We really felt that we would get the best value for money from Click Travel and we haven’t been disappointed, meaning that we can now re-invest any money saved into council services and sustainable travel.”

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