Upgrade FAQs 2018-05-15T09:57:43+00:00

travel.cloud upgrade FAQs

Our expert team will be on hand to help you with any questions or queries as you get used to our new system.

Simply get in touch on 0844 7451 832.

travel.cloud retains the simplicity and innovation that you’ve enjoyed with the old system, whilst offering a speedier, but more streamlined, booking process. There’ll also be some brand new features too, such as a direct connectivity to popular travel suppliers and brands, meaning a wider choice of content and personalised packages, and also the ability to share baskets, making it easier and more efficient to book travel as a team.

The quick answer is no – our implementation team have already moved over all of your information including roles, policies and custom fields.

We’ve gone one better! You can now add all of your options to your basket, so that you have them all in one place – what’s more, you can now share your basket with your colleagues before you make your choice!

Intercom is our handy new messaging tool that allows you to communicate directly with one of our expert agents! Just click the Intercom icon in the bottom right corner of the screen to chat online now.

Once your upgrade is complete you’ll be able to do everything that you could using the old system – as well as loads more – so there’ll be no reason to look back. In fact, once all of our clients have been upgraded and are enjoying travel.cloud, we’ll actually be turning the old system off.

All of your bookings from our old system will be ready and waiting for you in your new travel.cloud account.

All of your bookings from our old system will be ready and waiting for you in your new travel.cloud account.

This is where Intercom really shines – for any issues you have, you can chat online to one of our agents straight away!

Your policy will be exactly the same, just like all of your other user information!